1. Scope of Agency Services

Tejarah provides full-spectrum e-commerce and performance marketing solutions tailored to direct-to-consumer (D2C) brands and online businesses, including:

• Custom Store Development: Shopify, WooCommerce, UI/UX design, and speed optimization.
• Performance Marketing: Meta Ads (Facebook/Instagram), Google Ads (PMax & Search), TikTok Ads, and campaign management.
• Conversion Rate Optimization (CRO): Checkout funnel enhancements, A/B testing, and average order value (AOV) scaling.
• Retention & CRM: Klaviyo email marketing flows, SMS automation, and WhatsApp CRM systems.

2. Client Responsibilities & Collaboration

To ensure timely project execution and maximum campaign performance, the client agrees to:

• Provide necessary store access (Shopify/WordPress permissions, Ad Account partner access) securely.
• Supply authentic brand assets, product catalogs, pricing details, and high-resolution media.
• Provide timely feedback and approvals on design drafts and creative iterations to avoid launch delays.

3. Intellectual Property & Ownership

We believe in full transparency and fair ownership rights:

• Client Deliverables: Upon full settlement of project invoices, all custom store designs, copywriting, and ad creatives created specifically for the client become the sole property of the client.
• Agency Proprietary Frameworks: Pre-existing development frameworks, standard internal scripts, and optimization methodologies remain the intellectual property of Tejarah.

4. Payment Terms & Invoicing

All service agreements, project retainers, and milestone payments follow agreed written proposals:

• Invoices are issued according to project milestones or monthly retainer schedules.
• Direct advertising budget (ad spend paid to Meta/Google/TikTok) is billed directly to the client's payment card on the respective ad platforms.

5. Performance Disclaimer & Liability

Tejarah applies industry-leading strategies, data-backed optimization, and creative best practices to scale client revenue. However, because third-party platform algorithms (e.g., Meta, Google algorithms, market fluctuations, and supply chain constraints) operate independently, specific numerical guarantees are subject to broader market dynamics.